Published in: FAQ

What support services do you offer with your pricing tool?

Our goal is not to simply offer a pricing tool. No, we would like to offer you a real pricing assistant to support you in your decision-making regarding the price optimization of your product catalog.

And for this, we offer three levels of support in addition to our pricing tool (“dynamic pricing SaaS”):

1. Standard

This first level of support allows you to:

• Empower your team and lead change management
• Increase your organization’s pricing skills
• Focus on essential pricing actions to immediately adapt to your context

You take care of daily operations directly and we support you with the following different modules:

• Training dedicated to users (price optimization and “dynamic pricing SaaS” application from PricingHUB)
• Unlimited access to an extensive knowledge base (videos and help center)
• Direct assistance via the pricing application (via Chat), by email and by telephone
• Weekly follow-up with the Customer Success team

2. Extended

This second level of support allows you to:

• Focus your internal resources on your core activity
• Accelerate solution deployment
• Keep an eye on optimizations to avoid overlapping situations
• Take advantage of PricingHUB’s expertise and AI to fully benefit from our solution

We take care of daily operations but not only that! We offer you:

• Transfer all your operational activities related to strategies and pricing optimization
• Receive alerts in case of abnormal performance or behavior
• Benefit from on-demand reports on specific scopes
• Request configuration changes
• Benefit from daily touchpoints with your dedicated Customer Success Manager

3. Premium

This third and final level of support is the most complete, it acts as a performance accelerator and allows you to:

• Strengthen your expertise, when you need it and for as long as you need it
• Obtain contextualized and actionable optimization suggestions for your pricing strategy
• Benefit from the latest pricing best practices

In addition to the support offered in the two previous plans, we advise you on strategic subjects:

• Benefit from the expertise of a pricing specialist to continuously optimize your performance
• Receive in-depth data analytics to better understand and drive your pricing performance
• Access specific and personalized performance reports
• Benefit from expanded governance: we support you for your monthly executive committee meetings

If you are looking for an all-in-one pricing tool to help you optimize your prices, do not hesitate to contact us and chat with one of our experts!